Frequently Asked Questions
We have compiled a list of frequently asked questions that our guests have asked over the years.
1) Are you still a B&B?
No, we are no longer a B&B. In February 2012 we relocated our restaurant and bar to the same building as the B&B and opened an additional 6 rooms. When Canada Select completed their inspection we both agreed that with the 24 hour service during peak season, on site bar and restaurant, and 6 additional rooms (total of 12) we were considered a small hotel or inn. We changed our name to The Duckworth.
2) Is breakfast included?
Breakfast is no longer included. There are mini fridges and a coffee maker in each room. Coffee shops are located on Duckworth & Water Street within a 2-3 minute walk.
3) Do I need a car?
If you are not travelling outside the downtown area or are planning to spend more than one day downtown then NO you do not need a car. Travelling from the airport you can grab a cab for $35-$40 (subject to change). We are centrally located on one of the two main downtown streets. All downtown restaurants, bars, coffee shops, shops, banks, convention centre, George Street, The Rooms, historic churches and harbour front are within 1-15 minute walking distance. If you are planning to visit Signal Hill, expending upon your physical condition, you can walk to the base of the hill within 15 minutes. Making it to the top depends upon your physical endurance. We often suggest to guests to grab a cab from our hotel ($10-$15 estimated from our hotel to the top) and then walk back to our hotel down through the many trails that circle around Signal Hill. Depending on the trail you take you can stop into the Geo Centre along the way. Some guests spend their days downtown and then rent a car the day they are leaving the downtown area to explore the rest of Newfoundland. Enterprise offers to pick you up. However, we strongly urge you to book your rental car when you plan your trip as there are a shortage of rental cars in Newfoundland. As well metro bus service is available to both malls and other shopping centres on a daily basis. Stops located one block from hotel.
4) Where is the parking for guests?
We are located centrally downtown surrounded by many restaurants, bars, coffee shops and shops. We are not on a residential street therefore parking is across the street at a parking garage operated independently by MetroPark. You can Google Duckworth Street MetroPark to obtain current pricing.
5) What is the cab fare from the airport?
The fare can be anywhere between $35-40 (subject to change). Tell them you are going to Magnum & Steins/Duckworth Street and they will get you there.
6) How do I get from the airport to your hotel?
The only way to get from the airport is by cab or rental car. There are rental car companies at airport but we strongly advise to pre-book your car rental as soon as you book your trip as there is a shortage of rental cars in Newfoundland.
7) How do I book?
To book you can book online email us at duckworthhotel@gmail.com with your booking information (credit card number, expiry & CVD, mailing address and cell number) or call us at 1-888-394-4222.
8) Is there a deposit?
Yes. The first night is required as payment. On the day of your arrival, the balance of your stay (if applicable) will be applied. September 16-May 31 (our slower season), there is a $200 pre-authorization plus the duration of your stay processed on the day you check in. Once processed, you will receive a code to the door 6-48 hours prior to your arrival, which depends on when you booked and are staying. If the transaction is declined, we will contact you for another form of payment and if unsuccessful in reaching you, your reservation will be cancelled. The $200 pre-authorization will be released 7-10 days from your check in date if no damages to the room.
9) Do you accept cash?
We DO NOT accept cash.
10) How do I reach someone if staying during off season?
If staying during off season please pick up your room phone and press 0. There is someone on call to assist you 24 hours a day.
11) What is your cancellation policy?
June 1-September 15: If your travel plans change and you must cancel your reservation, please EMAIL us at least 96 hours prior to your arrival date to cancel your reservation. If cancelling before 96 hours, you will be refunded your deposit. In the unlikely event you must cancel within less than 96 hours notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.
September 16-May 31: If your travel plans change and you must cancel your reservation, please EMAIL us at least 24 hours prior to your arrival date to cancel your reservation. If cancelling before 24 hours, you will be refunded your deposit. In the unlikely event you must cancel within less than 24 hours notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation
Cancellation is accepted by EMAIL only. There are no exceptions to this cancellation policy.
12) Do you have air conditioning?
During the warmer summer months we will install window unit air conditioners in our hotel rooms. Please note that because of this you will be unable to open/close your window and there may be increased noise from the street.
13) You are located downtown. Is it noisy?
Our location is centrally located on one of the two main downtown streets. That means we are surrounded with the convenience of shops, restaurants, bars and of course construction as with any city. Normal downtown city noise is to be expected as we cannot control these outside noise levels. You can expect to hear construction, people talking and laughing, music, traffic and noises from the operation of our restaurant as well as others surrounding us.
14) Are pets allowed?
Unfortunately we cannot allow any pets due to other guest's allergies.
15) Are you scent free?
No. Due to on site location of the our restaurant and bar, we cannot guarantee a scent free building.
16) Are you smoke-free?
Our building is entirely smoke free. A $500 fee is charged for smoking anywhere inside of the building. The rest of your stay will also be forfeited and you will be asked to leave immediately.
17) What are your hours of operation in the restaurant and bar?
Magnum & Steins is open at 5pm 7 days a week.
18)What are your check in and check out times?
Check in is 3:30pm and check out is 11:00am. You can drop off your luggage early and we will store it for you until check in time. During Peak season, we do not guarantee early check ins or late checkouts.
19) Do you have an elevator or lift?
No we do not have an elevator or lift. There are 2 flights of stairs to the rooms. Rooms 301-306 are located on second floor. Rooms 401-405 are located on the third (top floor).
20) Is there noise from the onsite restaurant and lounge?
As we are an old building, we have done our utmost to limit the amount of sound that carries from the restaurant and lounge to the rooms. Given our age, the rooms are not 100% sound proof so please expect to hear some noise. The lounge, however, is located in the basement with one full level separating the lounge area from the rooms.
